Customer Support
Last updated 16 September 2026
Contact us
Email support@tbwnsignal.my. We reply within 1 business day, and usually much sooner.
Include your registered email and, if the question is about a charge, the date and amount. That is normally enough for us to find the payment without asking you for anything sensitive.
Manage or cancel your subscription
Go to tbwnsignal.my/billing, enter your access key and the email on your account, and you will be taken to Stripe where you can cancel, change your card, or download invoices.
This works even if your access has already expired — you do not need to be able to log in to stop a subscription.
One-time packages (Emerald, Sapphire, Diamond) do not renew and have nothing to cancel. They simply end on their expiry date.
Common questions
- I paid but did not get my access key. Check spam first, then email us — we can re-send it.
- My key stopped working. Keys expire at the end of the period you bought. Your expiry date is shown at the top of the dashboard.
- I was charged twice. Email us with both dates and we will investigate and refund any duplicate.
- I want to use my key on another device. That is fine. A key is for one person, not one device.
Before you dispute a charge
Please email us first. A chargeback takes weeks and usually ends with the same outcome we can give you in a day. We would rather fix the problem than argue about it through a bank.
Business details
- TBWN Solutions — XAUUSD trading signals and live dashboard
- Website: tbwnsignal.my
- Support: support@tbwnsignal.my